Failed Delivery & Order Lost Policy

The order lost

Once the package has left our facility, we are not responsible for any lost or stolen goods. If you package has been lost or stolen, we recommend opening a claim with the shipping company. There will be no refunds or replacements sent out until the investigation has been concluded. 

Failed Delivery

We will not accept responsibility if your local postal service has marked your items as delivered and you claim you have not received them. The issue then needs to be settled between yourself and the post office. Also, we do not accept responsibility if you fail to provide the correct address. Please double check to be sure your address is correct.