Exchange & Return

  • Sale Items
  • Personalized Products
  • 30-Day Money Back Guarantee
  • Missing refunds

 

Sale Items:

Sale items are not eligible for refunds. Sale items include any orders bought with promo codes, coupon codes, or sales. All orders that have any codes applied will be considered as final sale.
Orders with a promotional code applied either given by our newsletter email, newsletter pop-up, or any of our promotional platforms are considered sale items - any orders using these codes will be valid for only an exchange or store-credit. We will not issue a refund for these items.

 

Personalized Products:

Due to the inability to resell personalized products, a 30% restocking fee may be charged or deducted from the amount refunded if you request to cancel/return your order after the production phase has started. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Damaged or worn merchandise or products with labels removed will be sent back to the customer.

 

30-Day Money Back Guarantee:

If the item you received is incorrect, we will have the correct item shipped to you (free of charge). Photo evidence of the received item may be required.

If the item you received becomes damaged or broken due to our error, we will have a new replacement of the item shipped to you (free of charge). Photo evidence of the received item may be required.

 

Missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@czowlstore.com.