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  • About Products
  • Shipping & Delivery
  • About Payment 
  • Order 

What materials are your products made from?

All our standard beads and charms are made of 100% 925 sterling silver. Since there are a lot of items featured, so they are made of different materials, such as 925 Sterling Silver, 14K Gold plated, Rose Gold, 18K real gold, or Swarovski Crystals or diamonds embedded. Generally speaking, you can identify the material from the items’ “TITLE” or “MATERIAL AND DETAILS”. If you need further assistance, please contact us via info@czowl.com.

Is there a screw mechanism on the charms？

Our charms do not have a screw mechanism, but we offer stoppers and locks to fix charms’ position on bracelets, to stop charms from sliding. Our charms fit all major brands’ bracelets, with the exception of our stoppers and safety chains as these items contain a rubber lining which is not compatible with other brands bracelets’ screw mechanism

Will Czowl  charms fit other major brands’ bracelets?

All of our beads and charms fit all major brands’ bracelets, however, our stoppers and safety chains will not as these items contain a silicone rubber insert that is not compatible with other bracelets’ screw mechanism. Our charms have a mounting hole that is 4.5 to 5.5 mm in diameter, our charms will fit any bracelet thinner than that. Please note that different products may vary in size due to design or function. Please refer to the specific product information.

What is 925 sterling silver?

To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).

Silver Jewelry Maintenance Tips:

• Polish your silver jewelry regularly using non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.

• To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution. 

• Do not expose jewelry to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your Czowl product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged. 

• When not using your jewelry, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.

Can I receive a catalogue?

If you are a wholesale customer, we can give you, retail customers, we only view online.The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite charms.

Are there any customs fees?

You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.

Do you ship worldwide?

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

How can I track my order?

You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any Czowl page by clicking “TRACK MY ORDER”. 

To track your order: 

- Go to Track My Order

- Enter the email used to place your order, then click “Check” 

- Click the White “Track” button for more detailed information.

Is it safe to place an order on the internet?

Czowl uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

What methods of payment do you accept?

We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

What is your refund policy?

Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.

My payment failed.

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.

What should I do if I do not receive my order?

We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as Czowl customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. 

Please remember… 

 - Shipping estimates are from the day of shipping not from the order date. 

 - Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.

Why is my account status ‘Pending’ if my payment was processed?

After the payment was processed completed, the status of your order will show Processing, and will not change again until you receive your order. If it shows as Pending, please contact our customer service via live chat or click Submit a Ticket for assistance.

How do I check my order information?

The payment confirmation email contains the details of your order. You also can login to your Czowl account and check the MY ORDERS tab for order information. 

You can also contact Czowl customer service with your order number and we will be happy to provide you with the details of your order. 

We encourage you to keep your order number until delivery to facilitate order inquiries. Your order number is the same as your invoice ID.

Was my order shipped when I received my payment confirmation email?

If you received the payment confirmation email, your order has been prepared and is awaiting pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.

Why haven’t I received any emails or replies after placing my order?

Your email address may have been entered incorrectly or blocked by spam filters. 

Please change your spam filters or check your junk mailbox. 

Please use your primary email to ensure you receive timely updates. Thanks for your support.

How do I change or cancel an order after it has been submitted?

To cancel or change your order, please contact our customer service via live chat or by submitting a support ticket. We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be cancelled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.

I cannot add items to my cart

First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed including size. 

 If you cannot add items to your shopping cart, it is likely due to one of the following:Item is out of stock 

Minimum purchase limit has not been met 

Required fields missing information 

Website or network problems.

I cannot checkout

1. Check for any out of stock items, these must be removed prior to checkout. 

2. Are all the required fields completed, including shipping address and shipping method? 

3. Check your browser or try using another one, make sure your clock settings are accurate. 

Still can’t checkout? Contact customer service via live chat or Submit a Ticket for assistance.

How can I get a discount or coupon code?

When you subscribe to our newsletter, you will get a 5% off discount code sent to your email, as well as updates on our upcoming promotions. To save even more, you can visit the Today Only Deals page to view other customers’ favorite items. 

If you need further assistance, please contact customer service and we will assist you with your request.