All our standard beads and charms are made of 100% 925 sterling silver. Since there are a lot of items featured, so they are made of different materials, such as 925 Sterling Silver, 14K Gold plated, Rose Gold, 18K real gold, or Swarovski Crystals or diamonds embedded. Generally speaking, you can identify the material from the items’ “TITLE” or “MATERIAL AND DETAILS”. If you need further assistance, please contact us via info@czowl.com.
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About Products
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Shipping & Delivery
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About Payment
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Order
What materials are your products made from?
Is there a screw mechanism on the charms?
Will Czowl charms fit other major brands’ bracelets?
What is 925 sterling silver?
Silver Jewelry Maintenance Tips:
Can I receive a catalogue?
Are there any customs fees?
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.
Do you ship worldwide?
What should I do if my order tracking information is not updated?
How can I track my order?
Is it safe to place an order on the internet?
Czowl uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
What methods of payment do you accept?
What is your refund policy?
My payment failed.
What should I do if I do not receive my order?
We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as Czowl customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation.
Please remember…
- Shipping estimates are from the day of shipping not from the order date.
- Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.
Why is my account status ‘Pending’ if my payment was processed?
How do I check my order information?
Was my order shipped when I received my payment confirmation email?
Why haven’t I received any emails or replies after placing my order?
How do I change or cancel an order after it has been submitted?
I cannot add items to my cart
I cannot checkout
How can I get a discount or coupon code?